Terms & Conditions


This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any product. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at MEL JEWEL, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at MEL JEWEL for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION / PRIVACY POLICY

All personal information you provide us with or that we obtain will be handled by MEL JEWEL as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to MEL JEWEL and Shopify and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request MEL JEWEL to delete or correct the information held about you. By accepting the MEL JEWEL Conditions, you agree to the above.

PRICING AND TITLE

We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to alter all product pricing without notice.

SHIPPING 

All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date if the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. 

Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description - please note if you are buying something in pre-order. If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting hello@meljewel.com.

HANDLING

Once your order has been processed you will receive an email confirmation. If you do not receive please contact us by email - hello@meljewel.com.

The average transit times are as follows. Please consider that if you choose an article in pre-order, this time is only after shipment:

  • Portugal: 1-2 working days  

  • Europe: 7-15 working days

  • Worldwide: 10-25 working days

We are based in Portugal - Europe, so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. 

REFUSED SHIPMENTS

If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our portuguese address. This amount will be deducted from your merchandise refund.

CUSTOMER COMPLAINTS

We endeavour to respond to all customer complaints or queries within 5 working days.

FORCE MAJEURE

Events outside MEL JEWEL's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that MEL JEWEL is released from MEL JEWEL's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT

All products remain MEL JEWEL's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from MEL JEWEL.

All transfers conducted through MEL JEWEL are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

COOKIES

MEL JEWEL uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use MEL JEWEL without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On MEL JEWEL we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

ADDITIONAL INFORMATION

MEL JEWEL reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, MEL JEWEL has the right to cancel the order and refund any amount paid in the best way. MEL JEWEL shall also notify the customer of equivalent replacement products if available.

Please note that your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

RETURNS

All returns must be made no later than 15 days after your delivery date.

 

PORTUGAL - RESOLUÇÃO ALTERNATIVA DE LITÍGIOS DE CONSUMO

Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo:

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Centro de Informação e Arbitragem do Porto

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira

Centro de Informação e Arbitragem do Vale do Ave

Centro de Informação e Arbitragem do Vale do Cávado

Centro de Informação, Mediação e Arbitragem do Algarve

Mais informações em Portal do Consumidor (www.consumidor.pt).

 

Nos termos do Decreto-Lei n.º 24/2014, de 14 de fevereiro, aplicável aos contratos celebrados à distância, tem o direito de resolver livremente um novo contrato, sem indicar motivo, no prazo de 14 dias de calendário contados a partir da data de celebração do mesmo ou à de receção da primeira revista. Se quiser, pode descarregar, preencher e enviar, através do seu e-mail ou dos correios, o exemplo de formulário que disponibilizamos abaixo. Inclua o número de associado.  

No caso de cancelar a subscrição no prazo acima indicado, ser-lhe-ão devolvidos pelo mesmo modo por que os efetuou, todos os pagamentos que tenha realizado, o mais tardar 14 dias depois de termos recebido a sua comunicação.